Offline
Check last-seen, transport, authentication, heartbeat and reconnect.
Open guide →GENERAL HOMEAUTOPRO TROUBLESHOOTING
Common errors
Platform-wide diagnosis for HomeAutoPro accounts, APIs and connected devices. ESP8266 board-specific wiring and firmware issues remain in the separate ESP8266 guide.
Start with the failure boundary
401 / 403
Confirm the correct owner, application or device credential type.
Open guide →422 validation
Compare keys, types and ranges with the selected canonical template.
Open capabilities →No ACK
Separate desired state from device-confirmed applied state.
Open guide →